Contact

For general site questions, privacy requests, or content corrections, contact the team by email.

General contact

Email: support@decoder.health

What to use this contact for

• Questions about site content or navigation
• Privacy or deletion requests
• Broken links or factual corrections

What not to use this contact for

• Emergency medical help
• Diagnosis questions about symptoms or lab results
• Treatment decisions or medication questions

Best way to report a content issue

• Include the page URL if you are reporting a broken link or wording issue.
• Describe the problem clearly, such as outdated wording, formatting issues, or a correction request.
• Do not send personal health details, lab values, or urgent medical questions by email.

Response expectations

Health Decoder uses contact for website operations, privacy requests, and factual content corrections. It is not a real-time support or clinical advice channel, so urgent issues should be directed to a qualified healthcare service instead.

Privacy and correction requests

• Privacy requests are handled as website operations requests, not as clinical record requests.
• Correction requests are reviewed against current page wording, visible links, and public-source alignment.
• If your request concerns an urgent medical issue, contact a qualified healthcare service instead of the website.

Expected response time

• This is not a real-time support channel. Responses are handled as editorial and operational tasks.
• Most inquiries receive a response within a few business days, depending on complexity and volume.
• Urgent medical issues should not be directed here. If you need immediate help, contact a healthcare service or emergency provider.
• Privacy deletion requests and factual corrections are prioritized over general inquiries.

What to include in a content report

• Include the full page URL so the team can locate the issue quickly.
• Describe the issue clearly: is it a broken link, a wording problem, or a factual correction?
• If suggesting a factual correction, briefly explain what you believe is inaccurate and why.
• Do not include personal health information, lab values, or medical histories in your report. Content reports are about the page, not about your individual results.